The reception area is the first point of contact between your dental clinic and your patients. Whether you’re running a long-established practice or setting up a new squat dental practice, your reception design plays a vital role in shaping patient experience and perception.

From the moment someone steps into your clinic, they begin forming an opinion—not just about your services, but about your professionalism, cleanliness, and care. Yet, reception areas are often overlooked during planning and renovation. In this blog, we explore the most common mistakes UK dentists make in reception design for dental clinics, and how you can avoid them to create a space that’s both functional and welcoming.

Mistake 1: Ignoring Patient Comfort

One of the most frequent mistakes in reception design for dental clinic settings is failing to consider the comfort of your patients. Many waiting areas are filled with stiff chairs, harsh lighting, and little thought for personal space. This can make anxious or nervous patients feel even more unsettled before treatment.

Why it matters:
Dental visits can already be stressful. A reception area that feels cramped or uncomfortable only adds to the tension. Poor lighting, noisy environments, and a lack of privacy can all contribute to a negative experience.

What to do instead:

• Use soft, cushioned seating that supports different body types and ages.
• Leave enough space between chairs to avoid crowding.
• Add warm, calming lighting instead of bright fluorescents.
• Consider adding small touches such as a water dispenser, magazines, or plants to help patients feel at ease.