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Contaque
23 sati - Prevedi

Cloud Telephony vs VoIP: Which Communication System is Better?

Cloud telephony and VoIP are often mistaken as the same, but they serve different purposes in business communication. Choosing the right one can impact cost, scalability, and call quality. Read more on our website:

https://contaque.com/blog/clou....d-telephony-vs-voip-

Cloud Telephony vs VoIP: Which System is Best for Your Business?

Find out whether cloud telephony or VoIP is the right choice for your business. Compare pricing, features, and reliability to make the best decision.
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2 d - Prevedi

What is First Call Resolution?

First Call Resolution (FCR) is an indicator of a company’s ability to effectively handle customer interactions. Businesses that excel in FCR demonstrate a strong commitment to resolving customer issues, earning higher trust and loyalty. Read more on our website:

https://contaque.com/blog/what....-is-first-call-resol

What is First Call Resolution? 6 Best Ways to Improve FCR

First Call Resolution (FCR) means solving a customer issue on the first try. Learn 6 simple and effective ways to improve FCR and boost satisfaction.
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1 u - Prevedi

How IVR Systems Simplify Appointment Booking and Medical Queries

Interactive Voice Response (IVR) technology has emerged as a game-changing solution. By automating key interactions, IVR systems simplify appointment booking, manage medical queries, and reduce the burden on healthcare staff, leading to higher efficiency and better patient satisfaction.

https://ext-6740737.livejournal.com/1544.html

How IVR Systems Simplify Appointment Booking and Medical Queries: ext_6740737 — LiveJournal
ext-6740737.livejournal.com

How IVR Systems Simplify Appointment Booking and Medical Queries: ext_6740737 — LiveJournal

Introduction In today’s healthcare environment, efficient communication is more than a convenience, it’s a necessity. With increasing patient call volumes, mounting administrative workloads, and growing demand for round-the-clock services, clinics an
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1 u - Prevedi

How AI Voice Bots Help BPOs with Query Handling and Reducing Agent Workload

AI voice bots not only address efficiency and scalability challenges but also redefine how BPOs manage query handling and optimize agent workload. By leveraging conversational AI, businesses can offer round-the-clock support, instant responses, and multilingual capabilities, significantly enhancing the customer experience (CX).

https://contaque-communication....empowered.blogspot.c

How AI Voice Bots Help BPOs with Query Handling and Reducing Agent Workload
contaque-communicationempowered.blogspot.com

How AI Voice Bots Help BPOs with Query Handling and Reducing Agent Workload

Introduction Business Process Outsourcing (BPO) companies in India face mounting pressure from escalating call volumes, high attrition rates...
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1 u - Prevedi

On-Premise Contact Center Solution Provider

Contaque is a trusted On-Premise Contact Center Solution Provider offering businesses complete control over their customer service infrastructure. With on-premise deployment, your data remains secure within your premises, ideal for industries with strict compliance requirements. The solution is highly customizable, allowing you to tailor call routing, IVR flows, and agent workflows to your business needs. It offers high reliability, integration with CRMs, and advanced reporting features. Perfect for organizations that require full ownership, performance, and security, Contaque’s on-premise solution ensures efficient and seamless communication.

https://contaque.com/solutions..../on-premise-contact-

On-Premise Contact Center System Provider in India—Contaque
contaque.com

On-Premise Contact Center System Provider in India—Contaque

Build a secure and reliable on-premise contact center with Contaque. Ensure compliance, security, and high-quality customer support.
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Contaque is a leading Telecom Products and Software Solutions Company catering to the ITES, Retail, Hospitality, Healthcare, EdTech, E-commerce,FMCS, BFSI industries and many more worldwide. We were the first to introduce a comprehensive VOIP Contact Center Solution many years ago & have established ourselves as a leader in the “Customer Interactions Solutions” market today.

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