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What is First Call Resolution?

First Call Resolution (FCR) is an indicator of a company’s ability to effectively handle customer interactions. Businesses that excel in FCR demonstrate a strong commitment to resolving customer issues, earning higher trust and loyalty. Read more on our website:

https://contaque.com/blog/what....-is-first-call-resol

What is First Call Resolution? 6 Best Ways to Improve FCR

First Call Resolution (FCR) means solving a customer issue on the first try. Learn 6 simple and effective ways to improve FCR and boost satisfaction.

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