I’m Reena, Client Services Manager at Dubai Ticket Expert. My role centres around making our New Year’s Dhow Cruise feel personal. I answer guests’ calls, respond to emails, assist with customizations such as group bookings, couple tables, or surprise decorations. I brief my team on guest expectations in advance so that on the night, service is warm, attentive, and thoughtful. To me, bringing delight with small gestures—smiles, attentiveness, smooth service—is what keeps guests returning.
